PET-FRIENDLY HOLIDAYS AT ZOETRY

• Upon arrival, guests must sign the Pet Policy Agreement and Liability Waiver.
• At check-in, guests are required to provide their dog's name, weight, age, color, and breed for identification purposes during the stay. In addition, a copy of the dog's veterinary vaccination certificate must be presented, confirming:
   

• Rabies vaccination within the last 12 months.

• Evidence of a current flea and tick treatment.

• Valid third-party liability insurance covering any damages caused by the dog (mandatory for dogs registered in Spain since 29 September 2023).

• Only available for the categories mentioned: Ponent Room, Ponent Suite*
• If the dog holds a Spanish pet passport issued after 29 September 2023, the owner must provide proof of completion of the mandatory dog ownership training course.
• Only small dogs weighing less than 10 kg (22 lbs.) are permitted.
• A maximum of one dog per room is allowed. Dogs must not be left unattended in guest rooms at any time
• Dogs may only be walked in designated areas within the hotel grounds. Dogs are not permitted in the following areas: restaurants, swimming pools, fitness center, spa facilities, and golf facilities. The only exception applies to certified guide dogs accompanying their owners.
• In such cases, no charge may be applied for the guide dog's stay unless additional services are provided, such as food.
• Guide dogs must wear the official identification required under applicable regulations throughout their stay.
• Please note that restricted areas are clearly marked with signage indicating that dogs are not permitted.
• In accordance with local regulations, dogs are not allowed on the beach and must not be walked along the shoreline.
• Whenever outside the guest room, dogs must remain on a leash at all times or be kept in an appropriate carrier.
• Guests are responsible for cleaning up after their dogs and disposing of waste properly in designated outdoor bins or as instructed by hotel staff.
• Hotel crockery, cutlery, glassware, towels, or other hotel amenities must not be used for feeding, watering, or otherwise caring for pets, except for those specifically provided for this purpose.
• All expenses related to the care, feeding, and wellbeing of the dog are the sole responsibility for the owner.
• Guests must notify the Front Desk of their dog's presence and display the "Dog Friendly Room" door hanger during their stay.
• Guests are requested to contact the Front Desk to arrange a convenient time for room cleaning. Unless the guest is present, hotel staff (including housekeeping, engineering, room service, and other departments) will not enter the room. If the dog is present during cleaning, the owner must remain in the room.
• If a dog threatens the safety of another guest or hotel employee at any time, the hotel reserves the right to require the immediate removal of the dog from the property.
• Should the dog cause damage, bark excessively, create disturbances, or generate complaints from other guests, the hotel reserves the right to request the removal of the dog. Furthermore, the hotel reserves the right to charge the guest for any compensation, discounts, or refunds granted to other guests as a result of the disturbance caused.
• Any damage caused by the dog to hotel property, facilities, furnishings, or equipment shall be the sole responsibility of the guest, who will be liable for all associated repair or replacement costs.